Need more info about your audience? Check out our Audience finder. Graph Icon

Help

Find answers to our most frequently asked questions

I've received an invoice for my advertising, how can I pay?

We offer a range of payment options for you to pay your account.

BillPay
You can contact your financial institution to make a payment from your cheque or savings account using the following details:
Company Name: Stuff Limited
Particulars: Your full phone number Example: 04 496 XXXX or 027 286 XXXX
Reference: Please quote your account number as your reference
Please allow 48 hours for your payment to be received.

Direct Credit
All major banks in New Zealand hold Fairfax Media New Zealand’s bank details. You can follow your bank’s payment set up process in your internet banking account or make payment using the following details:
Company Name: Stuff Limited
Particulars: Your full phone number Example: 04 496 XXXX or 027 286 XXXX
Reference: Please quote your account number as your reference
Email your remittance to accounts@stuff.co.nz if applicable.

Credit card
If you would like to make a one-off credit card payment please contact us on the Customer Service phone number located on your invoice. We accept Visa, MasterCard and American Express (Amex). Please note, customers making a one-off account payment using a Visa, MasterCard or American Express credit or debit card will be charged an additional transaction fee of 2%.

By Cheque
If you wish to pay by cheque, please ensure your cheque is made payable to Stuff Limited. Please complete and detach the payment slip and post along with your cheque to:
Stuff Limited
Private Bag 4906
Christchurch 8140

Paying in person
You can pay your invoice in person at any New Zealand PostShop, throughout the country. Please present your payment with the payment slip at the bottom of your invoice. Fees may apply.

Why is my last payment not showing?

The account you will have received was printed at the end of the last month, therefore if you have made a payment after this statement date it will appear on your next statement. If you would like to discuss this further please contact our customer service team on the phone number located on your invoice.

Can I pay more than one account at a time?

Each account has it’s own account number so when you do make a payment for multiple accounts you just need to follow one of the steps below:

• Make payment for each account with the individual account number as the reference.
• Send the individual remittances with your cheque payment.
• Send an itemised remittance advice – this advice should outline each account and the amount you will be paying with a total at the bottom.

Where do we send our remittances?

You can email your remittances to accounts@stuff.co.nz with Remittance Advice in the subject line.

When is my account due?

Accounts are due for payment on the 20th of the month (if you have an overdue account, this may require immediate payment).

I have paid my advertising account - why have I received a message on my invoice that my account is overdue?

If you have made a payment since the statement date please disregard this message. Otherwise please call our customer service team for assistance, the contact details are located on your invoice.

Why do you have a credit card payment surcharge for customers making a one time account payment?

Stuff Limited charges an additional 2% to customers who choose to pay by credit card. This covers fees and commissions that Stuff Limited must pay to credit card companies and other costs associated with the processing of card transactions. This rate is the same across all credit and debit card.

I paid for my advertisement when making the booking, why have I now received an account requesting payment?

Please refer back to your Stuff Media Sales Consultant or contact and they will be able to assist.

I'm a subscriber and I need to speak to someone about a missed paper/issue with my delivery.

Please visit https://my.stuff.co.nz/ where you can report a missed or wet paper online. Alternatively you can email subscribers@stuff.co.nz or phone 0800 339 100 (South Island) or 0800 339 000 (North Island).

I'm a subscriber and I'd like to amend my subscription details for my newspaper.

To update your subscriber details please email subscribers@stuff.co.nz or alternatively phone 0800 339 100 (South Island) or 0800 339 000 (North Island).

I'd like to sign-up to a subscription for a newspaper or magazine.

To organise a subscription you can visit https://mags4gifts.co.nz/ or alternatively phone 0800 339 100 (South Island) or 0800 339 000 (North Island) for newspapers and 0800 624 744 for magazines.

I'd like to get in touch with your editorial team.

You can find contact details for our editorial team by visiting https://www.stuff.co.nz/about-stuff/94800421/contact-us

I’d like to purchase an image or photograph that recently appeared in my newspaper or on Stuff.

To purchase any images or photographs that have appeared in our publications please email photosales@stuff.co.nz or phone 0800 3397 9634. Please ensure you have information on the publication the image appeared in, the date it appeared and if possible the page it appeared on.